terms of use

Interpretation

Platnova Inc.

The Terms and Conditions (“Terms”) contained on this webpage shall govern your access to and use of this website, including all pages within this website (collectively referred to as this “Website”)

These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Terms.
PLEASE READ AND UNDERSTAND THIS TERMS OF USE CAREFULLY BEFORE PROCEEDING. BY USING THIS WEBSITE, YOU EXPRESSLY AND FULLY ACCEPT ALL THE TERMS AND CONDITIONS CONTAINED HEREIN

  1. Interpretation

    2. The following definitions and rules of interpretation shall apply in this Agreement -

    1. "Agreement", "Terms of Use" - means these terms of service as a whole

    2. “Data Protection Legislation” - Nigeria Data Protection Act 2023 (NDPA) , and all other applicable legislations, regulations and other regulatory requirements in force from time to time which apply to a party, all relating to the use of Personal Data;

    3. “Documentation” - the documents, guides and other media made available to you by us online at https://platnova.com or at any other web address notified by us to you or through mobile application, which set out a description of the Services and any user instructions for the Services;

    4. “Effective Date” - the date of your first use of and/or access to the Services;

    5. “Personal Data” - has the meaning defined in the NDPA;

    6. “Services” - Platnova trading platform and other services [including any associated Application Programming Interface (API)] provided or made accessible by us to you online athttps://platnova.com or any other website notified by us to you or through mobile application.

  2. Our Services

      1. We provide a wide range of payment solutions to individuals and businesses worldwide. Our services include:

      1. Money lending and savings

      2. Creating and funding virtual cards

      3. Bill payments

      4. Gift cards

      5. Airtime and Data top-up

      1. Our team of experts works tirelessly to provide cutting-edge payment solutions to individuals and businesses worldwide, and we are proud to serve customers in multiple countries and regions. At Platnova, we are committed to maintaining the highest standards of security, transparency, and ethics in all our operations. We leverage the latest technology and our extensive industry experience to provide our customers with the easiest, most secure, and efficient payment processing services possible.

  3. Privacy Policy

      1. Whenever you use our Services, you consent to the collection, storage, transfer, and use of your information as described in this Privacy Notice. This includes any information you choose to provide that is deemed sensitive under applicable laws and regulations. The terms on which we process any personal information that we collect from you or that you provide to us are described in our Privacy Notice. The Privacy Notice is available on our website Athttps://platnova.com. By using the Services, you agree to the Privacy Notice and consent to the processing of any personal data described in the Privacy Notice and you warrant that all data that you provide to us is accurate.

  4. Age Restriction

    5. In order to use our services, you must be 18 and above.

  5. License to Use Our Website

      1. We grant you a non-assignable, non-exclusive and revocable license to use the software provided as part of our services in the manner permitted by these Terms. This license grant includes all updates, upgrades, new versions and replacement software for you to use in connection with our services.

      1. The services are protected by copyright, trademark, and other laws of both the Federal Republic of Nigeria and other relevant foreign countries. Nothing in this Term gives you a right to use the Platnova name or any of Platnova’s trademarks, logos, domain names, and other distinctive brand features. All rights, title and interest in and to the services are and will remain the exclusive property of Platnova and its licensors.

      1. If you do not comply with all the provisions, then you will be liable for all resulting damages suffered by you, Platnova Technologies LTD and all third parties. Unless otherwise provided by applicable law, you agree not to alter, re-design, reproduce, adapt, display, distribute, translate, disassemble, reverse engineer, or otherwise attempt to create any source code that is derived from the software.

      1. Any feedback, comments, or suggestions you may provide to us and our services is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit without any obligation to you.

  6. Links to Other Websites and Services

    7. The Services also may contain links to other websites or online services that we think may interest you (collectively, “Linked Services''). Linked Services are not under the control of Platnova and Platnova is not responsible for Linked Services or for any information or materials on, or any form of transmission received from, any Linked Service. The inclusion of a link does not imply endorsement by Platnova of the Linked Services or any association with the operators of the Linked Services. Platnova does not investigate, verify, or monitor the Linked Services. Platnova provides links to Linked Services for your convenience only. You access Linked Services at your own risk. If you decide to use these third-party services, you will be responsible for reviewing and understanding the terms and conditions associated with them. You agree that Platnova is not responsible for the performance of these services. You may be offered services, products and promotions provided by third parties and not by Platnova. The Website may contain links to third-party websites. The inclusion of any website link does not imply an approval, endorsement, or recommendation by Platnova.

  7. Who May Use Our Services?

    8. You may use the Services only if you agree to form a binding contract with Platnova and are not a person barred from receiving services under the laws of the applicable jurisdiction. If you are accepting these Terms and using the Services on behalf of a company, business, or organization, you represent and warrant that you are authorized to do so.

  8. Prohibited Activities

      1. In connection with your use of our website, your Account, the Platnova Services, or in the course of your interactions with Platnova, other Users, or third parties, you will not:

      1. use the Site or any Services in order to disguise the origin or nature of illicit proceeds of, or to further, any breach of applicable Laws, or to transact or deal in, any contraband digital assets, fiat, funds, property, or proceeds;

      2. use the Site or any Services if any applicable Laws, including but not limited to AML Laws, Counter Terrorism Financing (CTF) Laws, Anti-Corruption Laws, Economic Sanctions Laws, prohibit, penalize, sanction, or expose the Site to liability for any Services furnished or offered to you under these Terms of Service;

      3. use the Site or any of the Services, or any financial services of any financial Institution, whether or not an affiliate of Platnova, to facilitate, approve, evade, avoid, or circumvent any applicable Laws, including but not limited to AML Laws, Anti-Corruption Laws, Cybercrime Laws, and other applicable laws;

      4. use the Site or any Services to evade taxes under the Laws of Nigeria or any other jurisdiction(s) applicable to you or the Site;

      5. use the Site or any Services to interfere with or subvert the rights or obligations of Platnova or the rights or obligations of any other Site user or any other third party;

      6. transact using fraudulent, misleading, or inaccurate information presented to the Site or to Platnova or take advantage of any technical glitch, malfunction, failure, delay, default, or security breach;

      7. use the Site or any Services to engage in conduct that is detrimental to Platnova or to any other Site user or any other third party;

      8. use the Site or any Services to: (i) engage or attempt to engage in wash trading, spoofing, fictitious trading, or price manipulation; (ii) enter orders or quotes with the intent to disrupt or with reckless disregard for the adverse impact on the orderly conduct of trading or the fair execution of transactions; or (iii) entering orders or quotes with the intent of creating the false impression of market depth or market interest;

      9. use the Site or any Services, including the feature that enables Platnova users receive funds in their Platnova account through Platnova’s bank account without the need for the Platnova user to receive such funds directly in their own bank account, for legitimate transactions and that where this feature is used by the user otherwise, the user is liable for any administrative, civil, or criminal actions. For the purpose of such transactions, the User understands and accepts that at no time is Platnova an agent of the user;

      10. falsify or materially omit any information or provide misleading or inaccurate information requested by Platnova, including at registration or during the course of administering any Services to you;

      11. cause injury to, or attempt to harm, Platnova or any third party through your access to the Site or any Services;

      12. where you are subject to prohibitions or restrictions as set forth above, access the Site or use any Services utilizing any virtual private network, proxy service, or any other third party service, network, or product with the effect of disguising your IP address or location, or

      13. violate, cause a violation of, or conspire or attempt to violate these Terms of Service or applicable Laws.

      1. If Platnova determines that you have engaged in any Prohibited Use as defined in 8.1 above, Platnova may address such Prohibited Use through an appropriate sanction in its sole and absolute discretion. Such sanction may include, but is not limited to, making a report to any Government, law enforcement, or other authorities, without providing any notice of you about any such report; confiscation of any fiat, funds, property, proceeds, or digital assets in any digital assets account or wallet that you have on the Site; and, suspending or terminating your access to any Services or fiat, funds, property, or digital assets from any digital assets account or wallet address. Platnova may, at its sole and absolute discretion, seize and deliver your property to any applicable Government, law enforcement, or other authorities where circumstances warrant. In addition, should your actions or inaction result in the imposition of economic costs to Platnova, you shall pay an amount to Platnova so as to render Platnova whole, including without limitation, the amount of taxes or penalties that might be imposed on Platnova.

      1. In certain circumstances, you understand and agree that Platnova reserves the right to immediately suspend your Account with Platnova or make unilateral deduction(s) from your Platnova wallet, where such funds belong to Platnova, a customer other than you, or a third party, including a Platnova partner or supplier. The circumstances in which Platnova shall be entitled to exercise the contractual right of suspension, and unilateral deductions above include but not limited to the following:

      1. To protect, preserve, or recover funds which Platnova has reasonably established was erroneously, inadvertently, or wrongly deposited in your Platnova wallet, whether due to computer or human error; or

      2. To recover funds which Platnova has reasonably established as overpayment to your Platnova wallet in relation to an already completed transaction on the Platnova platform, whether due to computer or human error.

      1. In the event that funds described in 8.3 above have already been dissipated by you or you are unable to refund the funds immediately upon request by Platnova, you give Platnova the right to use any legal means possible-including civil action and/or criminal prosecution–in recovering such funds from you.

  9. Intellectual Property

    10. Unless otherwise stated, Platnova Technologies LTD. (collectively, Platnova) and/or its licensors own the intellectual property rights and materials on the website subject to the license below. We do not grant you any right, license, title or interest to any of our intellectual Property rights which you may or may not have access to. You agree to take such actions including any legal or official document or other documents that may be needed to further affirm our intellectual property rights.

  10. Ammendment of Terms

      1. We may revise these Terms from time to time. The changes will not be retroactive, and the most current version of the Terms which will always be onplatnova.com/termswill govern our relationship with you. We will also try to notify you of any material changes which could be done via email associated with your account or service notification. By continuing to use our services after the changes become effective, you agree to be bound by the revised Terms.

      1. In the event that any of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full effect. Platnova's failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

      1. We may amend the Terms from time to time. You should visit the Platnova website regularly to check when the Terms were last updated (as displayed at the top of this document) and to review the current Terms. We will do our best to notify you of any amendments to the Terms that we consider likely to materially affect your rights and obligations. Any such notice will be posted on our Site, or sent by email to the address associated with your Platnova account. The continued use of your Platnova account, after any amendment to these Terms, constitutes your acceptance of the Terms, as modified by such amendment. If you do not accept the Terms, or any amendment to them, you must immediately stop using the Platnova Site and your  Platnova account.

  11. Termination

      1. Platnova has the right, at its discretion and without liability to you, with or without prior notice or with or without your consent, to temporarily terminate or permanently terminate your access to all parts or any part of our services. In cases of violation of our Terms of Service, Platnova reserves the right to remedy such violations in accordance with law and in equity, including without limitation, the right to restrict, suspend, or terminate your account or deny you access to the Services without notice; and whenever the need to cooperate with law enforcement regarding enquiries or need to comply with law arises, Platnova shall be entitled to disclose information including, but not limited to, your user identity, and personal details.

      1. You agree and accept that Platnova has the right to cancel transaction and restrict, and terminate your account without notice in the following situations, but not limited to these situations:

      1. Where we suspect that you are acting in breach of this agreement; that your account is being used for or associated with fraud, money laundry, terrorism financing, and any other financial crimes or fraudulent activity;

      2. Where your name appears in any governmental sanction list; that you are taking any action that may circumvent our controls such as opening multiple Platnova accounts or abusing promotions offered;

      3. Where your account is subjected to operational error or other error which may require us to suspend your account pending when such errors are treated;

      4. Where we have reason to believe that another Platnova account provided by us or one of our group companies is held by you and has been used for any fraudulent activity, money laundering, terrorism financing, or other criminal activity;

      5. Where you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services;

      1. Regarding suspension, you agree that we may suspend your Platnova account at any time if:

      1. We reasonably believe that your Platnova Account has been compromised or for other security reasons; or

      2. We reasonably suspect that your Platnova account has been used or is being used without your authorization or used fraudulently; and we shall notify you either before the suspension or, if prior notification is not possible under the circumstances, promptly after the suspension unless we are prohibited by law to notify you.

      1. Your right to terminate: You may terminate this Agreement by closing your Account at any time. When you close your Account, any pending transactions will be canceled. Any funds that may be held for you by us at the time of closure, less any applicable fees, will be paid out to you according to an agreed pay-out schedule, assuming all pay-out-related authentication requirements have been fulfilled (for example, you may not close your Account as a means of evading your pay-out schedule). If an investigation is pending at the time you close your Account, Platnova may hold your funds as described herein. If you are later determined to be entitled to some or all of the funds in dispute, Platnova will release those funds to you.

      1. Effect of Termination: Platnova will not be liable to you or any third party for termination of access to the Service, deletion of your information or Account data, or export of your information or Account data. We will not be liable to you for compensation or damages in connection with any termination or suspension of the Service. Any termination of this Agreement does not relieve you of any obligations to pay any fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement.

  12. Governing Law

    13. These Terms shall be interpreted and governed in accordance with the Laws of the Federal Republic of Nigeria  and you submit to the non-exclusive jurisdiction of the State and Federal Courts located in Nigeria for the resolution of any dispute.

  13. Dispute Resolution

      1. Contact Platnova First. If a dispute arises between you and Tradify, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and Platnova regarding the Platnova Services may be reported to support@platnova.com at any time.

      1. If a Party determines after negotiating in good faith for a period of fourteen (14) days, that any disputes or differences which may arise between the parties out of this Agreement cannot be resolved through negotiation, such matters shall be settled by mediation. Online mediation processes may be deployed. If mediation also fails or both parties fail to agree on a mediator within another 14 days after the initial 14 days, parties shall apply to Lagos Multi Door CourtHouse (LMDC) for dispute resolution under the LMDC Mediation Procedure Rules or such other rules mutually agreed by the Parties. The proceedings shall be conducted in English Language and the Laws of the Federal Republic of Nigeria shall apply.

      1. Arbitration. Where dispute resolutions under this clause above has been explored; if unsatisfied, a party may, for any claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than $10,000.00 USD (or other currencies equivalents), the party requesting relief may elect to resolve the dispute in a cost-effective manner through binding non-appearance-based arbitration. If a party elects arbitration, that party will initiate such arbitration through any other established alternative dispute resolution (ADR) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (a) the arbitration shall be conducted by telephone, online, and/or be solely based on written submissions. The specific manner shall be chosen by the party initiating the arbitration; (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

      1. Law and Forum for Disputes. Except as otherwise agreed by the parties or as described in this provision, you agree that any claim or dispute you may have against Platnova must be resolved by a court located in Nigeria or where the defendant is located. You agree to submit to the personal jurisdiction of the courts located within Nigeria for the purpose of litigating all such claims or disputes. This Agreement shall be governed in all respects by the laws of Nigeria as such laws are applied to agreements entered into and to be performed entirely within Nigeria, without regard to conflict of law provisions.

      1. Confidentiality. All Alternative Dispute Resolution (ADR) proceedings and all information submitted, relating to or presented in connection with or during the proceeding, shall be deemed confidential information not to be disclosed to any person not a party to the proceedings. All communications, whether written or oral, made in the course of or in connection with the Claim and its resolution, by or on behalf of any party or by the arbitrator or a mediator, including any arbitration award or judgment related thereto, are confidential and inadmissible for any purpose, including impeachment or estoppel, in any other litigation or proceeding; provided that evidence shall not be rendered inadmissible or non-discoverable solely as a result of its use in the dispute resolution proceedings.

      1. Improperly Filed Litigation. All claims you bring against Platnova must be resolved in accordance with the provisions of this agreement. All claims filed or brought contrary to these provisions shall be considered improperly filed and a breach of this agreement. Should you file a claim contrary to this provision, Platnova may recover attorneys’ fees and costs (including in-house attorneys and paralegals) provided that Platnova has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.

      1. Time Limitation. You agree that any cause of action arising out of or related to the services must commence within one (1) year after the cause of action accrues; otherwise, the cause of action is permanently barred.

      1. Class Actions. Any arbitration under this Agreement will only be on an individual basis. Class arbitrations, class actions, private-attorney general actions, and consolidation with other arbitrations are not permitted, and you are waiving your rights to have your case decided by a jury (assuming the jurisdiction operates a jury system) and you are also waiving your right to participate in a class action against Platnova.

    General

  14. Warranty Disclaimer

    15. Platnova WILL ALWAYS ENSURE THAT THE WEBSITE IS AVAILABLE AT ALL TIMES AND BUG FREE. HOWEVER, IT IS USED AT YOUR OWN RISK.

    WE PROVIDE ALL MATERIALS “AS IS” WITH NO WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND. WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AVAILABILITY, SECURITY, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Platnova MAKES NO WARRANTY THAT OUR WEBSITE AND SERVICES WILL MEET YOUR REQUIREMENTS OR THAT OUR WEBSITE WILL REMAIN FREE FROM ANY INTERRUPTION, BUGS, INNACCURACIES, AND ERROR FREE.

    YOUR USE OF OUR SERVICES ARE AT YOUR OWN RISK AND YOU ALONE WILL BE RESPONSIBLE FOR ANY DAMAGE THAT RESULTS IN LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN OBTAINED BY YOU FROM OUR WEBSITE OR OUR SERVICES WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED.

  15. Limitation of Liability

    16. YOU AGREE TO THE LIMITATION LIABILITY CLAUSE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: PLATNOVA WILL IN NO WAY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL PUNITIVE, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES OR ANY DAMAGES INCLUDING DAMAGES RESULTING FROM REVENUE LOSS, PROFIT LOSS, USE, DATA, GOODWILL , BUSINESS INTERRUPTION OR ANY OTHER INTANGIBLE LOSSES (WHETHER PLATNOVA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR NOT) ARISING OUT OF PLATNOVA’S WEBSITE OR SERVICES (INCLUDING, WITHOUT LIMITATION TO INABILITY TO USE, OR ARISING FROM THE RESULT OF USE OF PLATNOVA’S WEBSITE OR SERVICES) WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, TORT, CONTRACT, STATUTE OR ANY OTHER LEGAL THEORY.

    SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS ON THE SCOPE AND DURATION OF SUCH WARRANTIES, SO THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU IN THEIR ENTIRITIES, BUT WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

  16. Indemnification

    17. You hereby indemnify Platnova and undertake to keep Platnova indemnified against any losses, damages, costs, liabilities and expenses (including without limitation to reasonable legal fees) arising out of any breach by you of any provision of these Terms, or arising out of any claim that you have breached any provision of these Terms.

  17. Breaches of these Terms

    18. Without prejudice to Platnova’s other rights under these Terms, if you breach these Terms in any way, Platnova may take such action as Platnova deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

  18. Contact Us

    19. If you have any issues or questions in relation to these Terms, your rights and obligations arising from them, or your use of the Site and Service, your account, or any other issue, please contactsupport@platnova.com