vault terms
Version 2026-10 · Effective [CONFIRM: date]
These terms apply when you open or use a Vault savings plan. They add to ourTerms of Use. If they conflict, these Vault terms apply to Vault. "Platnova", "we" and "us" mean Platnova Technologies Limited (RC 6934651).
- 1. What Vault is
- 2. Plans and interest
Flexible: add and withdraw at any time.
Fixed: your money is locked for the term you choose.
the interest rate;
how interest is paid: daily accrual, at maturity, or for some fixed plans, upfront when you open or top up;
the term (fixed plans); and
any fee for withdrawing early.
- 3. Tax
- 4. Withdrawing
an early-withdrawal fee applies, calculated as a percentage of your savings. The rate is shown in Settings → Fees & Pricing and on the confirmation screen before you break the plan. [CONFIRM: current rate];
interest that has not been paid is not earned; and
where interest was paid to you upfront, the upfront interest is deducted from the amount returned, because the plan did not run to term.
- 5. Your responsibilities
- 6. Changes to or closure of Vault
- 7. Responsibility
- 8. Complaints, disputes and changes
- 9. Contact
1.1 Vault lets you set money aside in a savings plan and earn interest. Savings are held and interest is provided by regulated Partners, currently including PalmPay and TAMI. [CONFIRM: current Partner names.] Platnova is not a bank and does not hold your Vault savings on its own account.
1.2 Vault may not be available in every country. What you can open is shown in the app.
2.1 There are two kinds of plan:
2.2 Before you open a plan, the app shows:
The rate shown when you open or top up a fixed plan applies to that money for the full term. Rates on flexible plans can change. We will show the current rate in the app and tell you before a reduction applies to your existing balance.
2.3 Interest depends on our Partners and is not guaranteed beyond what is shown to you when you commit your money.
Interest is subject to withholding tax at 10%, which we deduct and pay to the tax authority on your behalf. The app shows interest before and after tax.
4.1 Flexible plans. You can withdraw at any time. You always get back your full savings. If interest has accrued, a withdrawal fee may be taken from the interest only, never from your savings. The fee is currently [CONFIRM: rate, previously stated as 5%] of the interest accrued, and the app shows it before you confirm.
4.2 Fixed plans at maturity. At the end of the term you receive your savings plus the interest earned, less withholding tax.
4.3 Breaking a fixed plan early. You can end a fixed plan before maturity. If you do:
The confirmation screen shows exactly what you will receive before you agree. [CONFIRM: legal and product to confirm this replaces the earlier wording, which said only the principal would be returned and no fee would be taken from it.]
4.4 Withdrawals are normally immediate, but they can be delayed by Partner processing or checks required by law.
The money you save must come from lawful sources. We may ask for information about it, and may delay or decline a deposit or withdrawal where the law requires it or we reasonably suspect financial crime. We will tell you unless the law prevents us.
We may change or withdraw Vault for legal, Partner or business reasons. We will give you at least 30 days' notice where we can. If we withdraw Vault or close a plan for our own reasons, you receive your savings and all interest earned up to that day, with no early-withdrawal fee.
Section 12 of the Terms of Use applies to Vault. Nothing limits our responsibility for returning your savings and the interest you have earned, net of disclosed fees and tax.
Complaints, governing law, dispute resolution and changes to these terms work as described in sections 13 to 15 of the Terms of Use.
[email protected] · legal notices: [email protected]